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Legal

Refund & Cancellation Policy

Effective date: 25 June 2026, Last updated: 25 June 2026

We want every SaathiX URL customer to feel confident in their purchase. This policy explains when refunds are available, how cancellations work and how to request one. It applies to all plans and products bought on saathixurl.online.

1. Subscription plans

  • Free plan, always free. Nothing to refund.
  • Monthly plans, billed in advance. You can cancel any time and your plan stays active until the end of the current billing cycle. Monthly fees are non-refundable once the cycle starts.
  • Annual plans, eligible for a full refund within 14 days of the original purchase, provided you have not used premium features beyond the free-plan limits. After 14 days, the annual fee is non-refundable but you keep access until the end of the term.
  • Upgrades & downgrades, upgrades are prorated and charged immediately. Downgrades take effect at the next renewal; we do not refund the unused portion of the higher plan.

2. Physical products (NFC cards, standees, stickers)

  • Each item is custom-printed for you. Once production has started the order cannot be cancelled.
  • Damaged or defective on arrival, report within 7 days of delivery with photos to support@saathixurl.online. We will replace or refund at our discretion.
  • Wrong item shipped, we cover return shipping and send a replacement.
  • Lost in transit, if the courier confirms the package is lost, we reprint or refund.
  • Personalised items that arrive matching your approved proof are not eligible for change-of-mind refunds.

3. How to request a refund

  1. Email billing@saathixurl.online from the address on your account.
  2. Include your order or invoice ID, the reason for the request and (for hardware) clear photos.
  3. We acknowledge within 2 business days and decide within 5 business days.
  4. Approved refunds are credited to the original payment method within 5,7 business days. Bank processing times may add a few days.

4. Cancelling your subscription

You can cancel any time from Dashboard → Settings → Billing. Cancellation stops future charges; you keep paid access until the end of the current cycle. We do not lock you in.

5. Exceptions

We may decline a refund where we reasonably believe the request is fraudulent, where the account has been used to violate our Acceptable Use Policy, or where it exceeds the timelines above. Statutory consumer rights in your country (e.g. EU 14-day withdrawal for digital services not yet used) always apply on top of this policy.

6. Contact

Billing questions: billing@saathixurl.online
General support: support@saathixurl.online